Problems and emergencies
My trap was just pumped and the drain is still slow. What's wrong?
That's usually a line problem, not a trap problem. Grease coats the pipe walls downstream of the trap over time and a pump-out doesn't touch it. That's a job for hydro-jetting, not another pump.
Grease is backing up out of the trap lid itself. Is that an emergency?
Yes, call immediately. That means the interceptor is full or the baffle's failing and grease has nowhere left to go but back up. See emergency backup service for what happens next.
Can a cracked lid or baffle really cause problems on its own?
Yes. A cracked baffle lets grease bypass straight to your outlet line regardless of pump schedule. A cracked lid lets stormwater in, which throws off wetted-height readings. Both get fixed on the interceptor repair page.
We're opening a new restaurant. How big of an interceptor do we need?
Sizing follows fixture count, seating capacity, and expected meal volume, not just square footage. Undersizing at install is the top reason new restaurants end up on emergency pump-out calls within their first six months. We coordinate sizing recommendations with your GC before the tank goes in the ground.
Question not answered here? Call (281) 699-5188 and ask.